I don’t think there’s a normal functioning adult alive today that hasn’t experienced the painfully dumb customer support rep who knows less about the given service than they do, at at least one point in their lives. You’d think with these companies that are making millions (maybe billions of dollars), that they would have figured … Why Are Most Companies’ Support Staff So Dumb?
I’ve already touched on the worst extreme of opinions online because of the issue of trolling. But, what about normal day-to-day communication, writing, and commenting? Just because something we say isn’t over-the-top rude doesn’t necessarily make it any less harmful. The internet is full of misinformation, misleading headlines, implications, inferences, scandalous tones, and so on. … Opinion Responsibility
While that’s often associated with a sarcastic remark to someone who’s perhaps revealed too intimate of details about themselves, I’m actually referring to something else entirely — the disturbing amount of information others have on us. The truth of the matter is that we’re identified and profiled by a staggering amount of statistics in the … Way Too Much Information
I’ve been a web pro for about 7 years now. I’ve come a long way in that time, but there is still a long way to go in maturing and wisdom. I’ll share with you my findings and hopefully get some feedback from other professionals on how they handle the day-to-day. Rule #1: Keep your … Professionalism
I’ve listed spammers, scammers, and charlatans in the past, but that doesn’t cover everything. There’s a sort of in-between area of so called professionals that seemingly provide a legitimate service, but are clearly awful in their approach and abilities as self-proclaimed professionals. We’ll call them the unprofessionals. Sadly, this article will probably only be used … The Unprofessionals
I want to clarify upfront that all the points found throughout this article are not necessarily aimed at any company specifically. Although, I mention a few examples in part, it’s important to understand that they merely sparked the idea for this article and most of the information found throughout are simply my generalized observations from … Websites Holding Your Info Hostage
NDAs (Non-disclosure Agreements) and NCAs (Non-compete Agreements) are contracts often used together when someone new is brought into an “in-the-works” or sensitive project to protect the project’s ingredients and the owner or creator. Though, very commonplace, especially in web-based projects, it’s important to understand that these two contracts are entirely different. So, the next time … NDA vs NCA
No. At least, not completely. From text messages, phone calls and voicemail, email and IM chats, to search history, shopping habits, etc., your privacy is for the most part, an illusion. The only thing that is private is what’s inside of your head. Once you share something in any capacity, especially through technology, it is … Is My Online Information Private?
Where in the real world, many people are average, boring, conservative consumerists, that dress alike and think alike, drive the same cars, and listen to the same music in an almost pathological “I’m completely normal and socially acceptable, so please don’t look at me or judge.” kind of way, the internet is a totally different … Story of the Internet Troll
Instant messaging being innovative is a thing of the past. And all-in-one services are hardly innovative, but important to productivity and convenience. Combine Skype, Google Talk, AIM, Yahoo Messenger, MSN Messenger, ICQ, Jabber, Twitter, Facebook, LinkedIn, MySpaceIM, and more all into one easy to manage tool. Why would someone need an all-in-one? Well, if you’re … Battle of the All-In-One IM Services