Tag Archives: Psychology

The Coding Brain

Learning a coding language, in my opinion, is very similar to learning a spoken language. You need to learn how to read and write it well (perhaps not fluently, but well) in order for yourself, as well as others, to understand what you’re communicating. The way a server or browser might not be able to […]

Why Are Most Companies’ Support Staff So Dumb?

I don’t think there’s a normal functioning adult alive today that hasn’t experienced the painfully dumb customer support rep who knows less about the given service than they do, at at least one point in their lives. You’d think with these companies that are making millions (maybe billions of dollars), that they would have figured […]

User vs Customer

Many services (especially web-based ones) offer both free and premium services and products. While there is a clear line between a free tool and a premium one (you’d remember paying for something), users tend to conveniently forget that fact when it comes to support. Let’s break down the differences… User A user, as you would […]

Websites Holding Your Info Hostage

I want to clarify upfront that all the points found throughout this article are not necessarily aimed at any company specifically. Although, I mention a few examples in part, it’s important to understand that they merely sparked the idea for this article and most of the information found throughout are simply my generalized observations from […]

The Customer is Always Right? Wrong.

In fact, the customer or end-user is often wrong. I imagine when the phrase was coined its intended purpose was almost purely marketing, as in to make the customer feel like they’re right even when they’re wrong. Not to be literally taken, although this I’m sure backfired in some cases. In the very least, this […]

Wikipedia vs Books

I’m sick and tired of people trying to discredit information found on the internet. That thought is, in and of itself, in fact, what is ignorant. Knowledge is knowledge, wherever it is found. Whether you read it in a fifty-year-old respected text book, on a Wikipedia page, or in a bathroom stall, words are words, […]

Story of the Internet Troll

Where in the real world, many people are average, boring, conservative consumerists, that dress alike and think alike, drive the same cars, and listen to the same music in an almost pathological “I’m completely normal and socially acceptable, so please don’t look at me or judge.” kind of way, the internet is a totally different […]

Pixel Perfect, Code Perfect, Graphic Perfect

A good web designer obsesses over every pixel. Symmetry is everything in design, any kind of design. The way an interior decorator places furniture in a room whilst keeping a clean buffer zone for walking, shelves, and other practical housing functions and decor is very similar to the design of a page on a website. […]

Portfolios: One Tough Psychological Cookie

There’s no arguing that it’s vital for any professional, of any kind, to have a portfolio. You just have to have one. However, even when you have one, a substantially large portfolio even, it will still be a battle every now and then. I think the biggest issue is that when it comes to technology, […]